Privacy Policy

Filocia is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. When you visit our website [www.filocia.com] or interact with our services, we may collect personal information such as your name, contact details, shipping and billing address, and payment information (processed securely through third-party payment gateways). We may also collect non-personal data including device information, IP address, browsing behaviour, and cookies to improve user experience and website performance. Any health or wellness-related information you choose to share with us is collected only with your consent and used solely to enhance your experience; we do not process sensitive medical data unless explicitly required. Your information is used to process orders, provide customer support, communicate updates, improve our services, and, where permitted by you, send marketing communications. We do not sell your personal data and only share it with trusted third parties such as payment processors, logistics partners, and service providers, or when required by law. We implement reasonable security measures to safeguard your information, although no online transmission can be guaranteed as completely secure. Your data is retained only as long as necessary to fulfill its intended purpose or comply with legal obligations. You have the right to access, update, or request deletion of your personal data, and may withdraw consent for communications at any time by contacting us at care@filocia.com. Our website may contain links to third-party sites, for which we are not responsible. This website is not intended for individuals under 18 years of age. We may update this policy periodically, and any changes will be reflected on this page. For any questions or concerns, please contact us at care@filocia.com.