Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website www.filocia.com and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website. By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information during registration or purchase and to update such information as necessary. All products listed on our website are subject to availability. We reserve the right to modify, discontinue, or update products, pricing, and specifications at any time without prior notice. While we strive for accuracy, we do not guarantee that product descriptions, images, or pricing are error-free. In the event of an error, we reserve the right to correct it and cancel or refuse any order placed based on incorrect information. Prices are listed in Indian Rupees (INR) unless otherwise specified and are inclusive or exclusive of applicable taxes as indicated. Payments are processed securely through third-party payment gateways, and we do not store your complete payment information. By placing an order, you authorize us to charge the applicable amount to your selected payment method. Orders will be processed and shipped within the timelines specified on the website. Delivery timelines are estimates and may vary due to external factors beyond our control. We are not liable for delays caused by logistics partners or unforeseen circumstances. Our products are intended for general wellness and personal care use only. They are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated. You are advised to read all product instructions carefully and consult a qualified healthcare professional if you have any concerns, especially in cases of pregnancy, postpartum recovery, or existing medical conditions. Returns, refunds, and exchanges are subject to our Return Policy as stated on the website. Certain products, particularly those related to personal hygiene, may not be eligible for return once opened, due to safety and hygiene reasons. All content on this website, including text, images, graphics, logos, and design, is the intellectual property of Filocia and is protected under applicable laws. You may not reproduce, distribute, or use any content without prior written permission. You agree not to misuse the website, including engaging in fraudulent activities, transmitting harmful code, or violating any applicable laws. We reserve the right to suspend or terminate access to users who violate these Terms. To the fullest extent permitted by law, Filocia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid by you for the product in question. These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms. If you have any questions regarding these Terms, please contact us at care@filocia.com